At Bitum Property, people are our greatest asset. We hire skilled, curious professionals who care about quality and customer experience. Whether you’re an experienced technician or taking your first step into facilities management, you’ll find growth, support, and meaningful work here.
Role Summary:
The Helpdesk Coordinator serves as the communication hub for technical operations, ensuring customer requests are logged, processed, and resolved efficiently.
Key Responsibilities:
- Log complaints, service requests, and emergencies in CAFM.
- Dispatch technicians and track job progress.
- Monitor SLA compliance and escalate delays.
- Update clients and internal teams on job status.
- Prepare daily, weekly, and monthly reports.
- Manage emails, calls, WhatsApp, and ticketing platforms.
- Maintain documentation, contracts, and service logs.
Requirements:
- 1–3 years FM helpdesk/admin experience.
- Strong English communication (written & verbal).
- Knowledge of CAFM, CRM, or facilities software.
- Proficient in MS Office (Excel, Outlook).
- Customer service–oriented.
- Must be organized, honest, and work well with others, and have an outgoing personality.
- Excellent client-handling skills.
- Must speak in a clear, understandable voice and hear at a basic level, and understand English.